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Refund and License Transfer Policy

This refund policy outlines my approach to product refunds. If you have any queries regarding this policy then please email support@xfactory-librarians.co.uk.

My refund policy is similar to that for "shrink wrapped" software, where if the box is unopened and still in its shrink wrap or envelopes containing media are unopened, then you may request a refund if the software license is unused.

To apply a definition of unused for download only software like x.factory librarians, this means that a purchased license key has not been activated on a computer (which registers it on the license server). If a license key has been activated then it is deemed to be used and a refund is not possible.

You can request a refund of an unactivated license be sending an email to support@xfactory-librarians.co.uk.

I will support license transfers to a new customer for a 50% discount. If you wish to perform a license transfer, please send an email to support@xfactory-librarians.co.uk, along with your license details and the name and email address of the person that you wish to transfer your license to. We will arrange a paypal payment which, once the person you are transferring the license to has made, I will issue the new license details and delete your license from the email server.